Monday Q+A

Q:

I wanted to know how I can get good feedback from a company that didn’t hire me. I just lost a bid, and that’s fine, but I’d love to know if it was more than not being the lowest cost.

A:

In our freelance business, we should learn how our bidding affects us. Take on the challenge to kindly ask the right questions to the right client after a job is awarded or lost. I’ve gathered the best info from clients by pinpointing specific closed-ended questions, hoping for a quick and easy answer. Example: Did I lose this because I was too high, or was this a creative decision, or both? 

Q:

How do I leverage this abundance of accolades and high-end client work to get more exposure? My past mailers and hand-curated marketing promos have yielded a 3% response rate, and I must say I’m a bit frustrated. 

A:

Emails in general seem to be a dying breed, pushing us to figure out new ways to be in touch. They are no longer the one dependable marketing tool as they now serve one piece of the promotion pie. 

You know I’m all about Instagram, so that is my first suggestion, but of course, we still need to push those promos out. 

Email promo material should go out in two separate ways, which will, in turn, support each other:

1. Mass email lists will have a lower response rate because they are a larger list of unknown clients, but provide us with solid marketing open/click data. 

2. Smaller fine-tuned lists built around those we know, and those who open/click the larger mass emails will get better traction.

Q:

If I email my website or image links to clients who don’t know me, should they be specific to a project or the home page of my website? 

A:

Always do what will help a client save time. Think FAST as the goal: what will help them see what you prefer them to see? Choose one image, one project, or your website landing page, depending on what they look for. If you are expecting potential clients to click through, it’s a lose-lose situation. 

Q:

Why can the best cinematographers serve the story and change their look for each script, depending on the requirements of the script, but if a photographer does that, they are condemned, overlooked, and discarded for being a “generalist?”

A:

We get to choose two types of paths: technical savvy with a lot of variety, or those who provide a more specific, curated style, look, and feel. Both options can work, providing a long-lasting, accomplished career, usually depending on your situation, the size of your market, and your skillset. I’ve repped both of these and found that the careers of generalists depend on the relationships they build, and the specialists get jobs for their portfolios.

Q:

What type of “Personal” section do you NOT want to see on a photographer’s website?

A:

I don’t know if other reps agree with me on this, but I don’t like to see international travel images. If you have international clients, then it’s fine, but that is not what I would use to sell yourself to USA clients who want USA vibes.

Q:

Do you suggest always requesting a 50% advance? If so, what’s the best way to ask for it?

A:

Yes. Always include a request for an advance in your estimate, so it’s in writing once the estimate is approved. I use simple language like, “50% of total due prior to beginning of shoot.” If they ask for a different amount and it’s reasonable, that’s fine with me. I just need a legal guarantee that my photographers will be paid. I’d be scared to work without that reassurance. 

Q:

When you talk about Marketing Outreach, does this include following up with phone calls?

A:

Do unto others as you’d like to be done to you. This sounds biblical but is also very practical in a business sense. I personally do not call clients unless it’s in the heat of the bidding moment when I can hopefully get a sense of the budget for a job. A marketing outreach phone call risks really turning off the potential client, so I would not recommend it. 

Q:

 I’m trying to add verbiage to my website. 

Do you have any advice on what I should include? Right now I only have pictures. 

A:

The “About” section on your site is vital as clients want to know who they’d be hiring. Have an informative balance of personal and professional to give them a sense of what you bring to a photo shoot. They don’t really care what you like to eat, drink, or what your favorite movies are. They want to know the facts that make you relevant to them. Sound as if you are talking in quick snippits to keep it short and fast. Express your passion for what you shoot, like how you are a foodie if you shoot food. Have a professional writer put it together and provide your client list. 

Q:

I have received a lot of “work for hire” requests this year, giving me no rights to self-promote the images. I wonder if it’s AI-related from legal teams.

A:

Work for hire and not being able to show images from certain types of clients have been around for quite a while. It may happen more nowadays because of AI-related requests, but overall, it’s a topic that should affect your fees. The more usage they are asking for, the higher your rates.

Q:

This whole topic seems to be a little contentious, but I’ve been seeing more lately suggesting that companies and brands should not repost images and videos without the artist’s permission. That makes sense to me as they are using the content commercially without permission, compensation, or even proper credit in many cases. 

My question is: how would you suggest handling this?

A:

You are the image creator, so you own the copyright. It’s your responsibility to contact whoever used your image without your permission and request to be paid. Unfortunately, IG’s terms don’t support image creators, so if this went to court, there’s a good chance you’d lose. That’s why it’s important to contact them, let them know you own the image, and find out where they are using your image. At the very least, you should have your name tagged to get some PR exposure. In my experience, many clients simply don’t know any better and aren’t aware they need your permission, so they’re often open to negotiation.