Monday Q+A

Q:

 I’m trying to add verbiage to my website. 

Do you have any advice on what I should include? Right now I only have pictures. 

A:

The “About” section on your site is vital as clients want to know who they’d be hiring. Have an informative balance of personal and professional to give them a sense of what you bring to a photo shoot. They don’t really care what you like to eat, drink, or what your favorite movies are. They want to know the facts that make you relevant to them. Sound as if you are talking in quick snippits to keep it short and fast. Express your passion for what you shoot, like how you are a foodie if you shoot food. Have a professional writer put it together and provide your client list. 

Q:

I have received a lot of “work for hire” requests this year, giving me no rights to self-promote the images. I wonder if it’s AI-related from legal teams.

A:

Work for hire and not being able to show images from certain types of clients have been around for quite a while. It may happen more nowadays because of AI-related requests, but overall, it’s a topic that should affect your fees. The more usage they are asking for, the higher your rates.

Q:

This whole topic seems to be a little contentious, but I’ve been seeing more lately suggesting that companies and brands should not repost images and videos without the artist’s permission. That makes sense to me as they are using the content commercially without permission, compensation, or even proper credit in many cases. 

My question is: how would you suggest handling this?

A:

You are the image creator, so you own the copyright. It’s your responsibility to contact whoever used your image without your permission and request to be paid. Unfortunately, IG’s terms don’t support image creators, so if this went to court, there’s a good chance you’d lose. That’s why it’s important to contact them, let them know you own the image, and find out where they are using your image. At the very least, you should have your name tagged to get some PR exposure. In my experience, many clients simply don’t know any better and aren’t aware they need your permission, so they’re often open to negotiation. 

Q:

What do I do when clients use my photos for marketing before paying me?

A:

A norm I’ve experienced when our images go live before being paid for is one client’s department didn’t communicate with the other department or the client may not be aware of usage ownership rights. This must be spelled out and agreed upon before the job begins. Contracts usually state this, but clients may not be reading our contracts. Make sure the logistics timeline is also communicated verbally. Do your research, and don’t assume they will handle this appropriately.

Q:

When approaching a potential client directly for the first time, do you find it’s best to send one email to multiple contacts you may have or send individual emails separately to each person?

A:

Since we’re all overloaded with spam, make your outreach as personal as possible. Sound like you are speaking directly to them by using their name (spelled correctly) and mentioning anything you may have in common. 

Do your research on LinkedIn and social media to find some quick points of interest you can touch on. Those are the emails I bet you’d want to respond to yourself. 

Q:

Do the number of images we show differ between a website and social media?

A:

The quick answer is that we generally post more IG images because of the scrolling pattern compared to the amount of images we show on our websites. Since we can change websites more easily than our IG platform, we should continuously hone our website. Remember that our clients have a 2-3 second viewing span, which is how we should build our image placement; too many images will work against us and can become an editing challenge to have clients “walk” away with a strong sense of what we master. 

Q:

How do you get a rep to look at your email?

A:

Address it to the right person, keep it short, and link them to your website.

Q:

Are there any new ways to give clients gifts since they aren’t in the office the way they used to be?

A:

With so many clients no longer in their offices, I find the best gift is to bring back the personal human connection by taking them to dinner, coffee, even a phone call or whatever works. Essentially, you are bringing YOURSELF into your marketing plan with sincere long-lasting connections as a bonus to your “cold” mass promos, outreach, etc. 

Q:

Do you ever find photographers or directors on Instagram?

A:

I have definitely found image makers I want to rep on Instagram as that is the place to find them. Instagram isn’t the only way to show images; it is the platform to come alive on a more one-on-one basis and ENGAGE with more of a personal approach.

Q:

Out of curiosity: How many contacts do you have in your list?

A:

Commercial artists often have smaller contact lists on their promo/newsletter client lists than reps do. At SternRep, we can have anywhere between 4k and 10,000 names for any promo. I usually see about 200 – 600 names on artists’ client lists. (Tell us how many you have.)