Email

Q:

I’m constantly frustrated about not being able to get a reply to emails or phone calls after sending out high quality printed promos to agencies or directly to a client. I’ve even started to create personalized 30 second video follow-ups in an attempt to get my personality across. I simply want to figure out if they want to be kept on the mailing list or not. 

Should I go back to the mass mailing approach or continue to send the printed promos?

A:

I wouldn’t waste your time and money on sending high quality printed work unsolicited. People are usually too busy to respond and their initial review of unsolicited work is likely to be from a digital source. Their lack of response is normal. The only quick responses I receive are via LinkedIn. So give that a try.

If you want a “cold” email opened and read, don’t attach an image. 

The more we can look like humans instead of spam, the better.

For my own marketing, I use my own experience. As a human being, I receive a lot of emails. If it doesn’t say my name I delete it. If it has images then it feels more like spam. It just looks like a mass market email. Right now a link is best. Instead of your image attachments on email show a link. It makes it quick and easy and people want to click the link.

Q:

Is it a good idea to email my portfolio as a PDF attachment?

A:

Would YOU open a PDF from a stranger? Hopefully not.

Q:

I’m looking for a rep and I’ve received so many different opinions about how to go about this. Finding the right rep seems like a similar dynamic to dating. You have to put yourself out there and be mindful of not attracting the wrong type. Do I call? Do I text? Do I wait for them to call me? I thought I’d left this all behind in my 20’s! Help!

A:

Just like dating, there isn’t one simple answer to this question. I find personal referrals are the best introductions but if you don’t have that luxury then I suggest sending a short email with a link to your website. For me the work usually speaks for itself, so get your website in front of a rep who interests you. Hopefully you’ll get a shot at a second date with at least one of them. Good luck!

DO NOT send any promos to a client’s personal email, unless they have given you permission. Doing this crosses a professional boundary and could affect potential future work. 

If you’re emailing a client and they have a professional, official work email, do not use their personal email if you have access to that. Don’t do it. It’s rude and you could really piss someone off. Use the work email if you have one. It draws a line that we shouldn’t assume we can cross. Some people might not get angry about it, but a lot will, so be really careful about the personal and professional email. Keep it as professional as you can if that’s your purpose and relationship with them.

Q:

Can you include buyers and reps in your email list or do you have to ask for their permission before sending out promos?

A:

It’s usually better to ask for forgiveness than permission. It depends on the type of work you shoot, but in the commercial advertising world we send out promos regularly to client’s business email addresses. My theory for marketing is to throw the pasta against the wall and see what sticks. Personally, I receive lots of promos and emails that I didn’t sign up for and I don’t mind at all.

If you want an answer to several questions I usually ask just one first, and then wait for an answer before asking the next one.

The quickest way to get your marketing email deleted is to show all the other cc’d names in your mass email. 

Emails are our basic way of communicating nowadays but mass email or any kind of spam will be deleted by the recipient. If you make it sound like your email was sent to a bunch of people and not to that person, we would bet 99% of people are going to delete it. Write to specific people. If you do have to do a mass email, make sure you blind copy them. Try to use their name and personalize as much as possible.

Q:

When cold emailing clients you’d like to work with, is it a good or bad idea to include an image or attachment of your work in the email? What are some things to avoid when cold emailing?

A:

Good or bad is not totally relevant in our world of marketing because to market your branding may be very different from what other photographers do. Try everything and see what sticks. Some companies block emails with images, most people do not open attachments for their safety, and others prefer just a link to click it. Try it all!

When sending links, always make them clickable!