Clients

Q:

 Is it appropriate to send a thank-you gift to an agency that hired me to shoot a campaign?

A:

This is a tricky one, as some agencies are fine with receiving a thank-you gift while others are not. I recommend asking them first, or even better, asking someone else at the agency you know, so you can still surprise your contact. Either way, it’s best to ask first, unless it’s something inexpensive like a basket of treats. A handwritten thank-you card is also a great way to show sincere appreciation. 

Q:

You mention portfolio shows often, but I’m not sure how to set them up or make them happen. I know some companies offer them, but I’ve also heard stories of them being a waste of money, with no jobs coming from them and not being taken seriously by the viewers. Any advice?

A:

Portfolio showings are one of the few marketing options that put us in the driver’s seat. It’s difficult to grab a client’s attention, but if we have 10 minutes of their focused time, it’s invaluable. The key is to choose the right potential clients. How many portfolio showings actually feature the right clients for us? That’s the real question.

Q:

How can a photographer implement their personal style and vision throughout their work when the majority of their work has been art-directed by their client for various and specific styles?

A:

This could be the million-dollar question that makes or breaks a photographer’s success. As busy as a photographer is, the images will always reflect a client’s vision of jobs from the past. So much of what clients want to see is what you can bring to the job for the future. The magical word is “Test.” Keep testing, no matter how busy you are. Bring your personal look into images and show who you are. 

I want to change the definition of our OUTREACH. “Reach out” now means finding your way to include unknown, surprising, or unplanned approaches and constantly trying new ways.

Q:

How do you make initial contact with potential clients? Do you go straight for the phone or warm up through email? What do you talk about in that first conversation?

A:

This is the million-dollar question that has no definitive answer! Every person selling has a different method and every success story has different factors—sometimes simply good timing. Personally, I say never use the phone. I find phone calls intrusive since they require an immediate response at the caller’s chosen time. The best sales method, whether through email or conversation, is to follow the golden rule: “Do unto others as you would have them do unto you.”

Q:

I would really like to get a rep but the clients I work with tell me they don’t work with reps, they hire photographers directly. I feel I need a rep to take my career to the next level, but I’m concerned about my client’s response.

A:

To get a rep or clients that use reps, you need to shoot the style and level that would get these jobs. I can say this to all photographers – most of the issues that arise are based on your portfolio. Start with that and look to improve it to get the results you are looking for. 

Clients usually cannot provide specific prices or amounts you need to present a range of options for them to advise bringing you up or down.

Q:

What are some things to avoid when cold emailing?

A:

The most important part of a cold email is to avoid sounding cold. I try to be in the moment to write as I speak, keeping it as “not staged” as possible. 

• Sound human
• Avoid unnecessary words = short and to the point
• Add a touch of human flair

Bidding a job can be a quickly played, fast-paced, reactive decision game anticipating how the client could respond. The wrong move can cost us the job. We want to be honest about what we can do for their budget, but sometimes, we must educate the client to understand the situation and how we can best serve them. Be a part of their side of the process, join forces with them, and play the team player role.

One important way to impress the client on the creative call is to research them before the call. Bring your knowledge of their company into the call. 

Any other creative call ideas you’d like to share in the comments?