If You Failed to Fully Deliver on a Client Project

Q:

What steps should you take if you failed to fully deliver on a client project, and how do you bounce back?

A:

I assume an issue arose, and communication had not relayed the proper message. What caused this; how could you have handled this differently? The real fix to this situation is understanding and learning from the experience. React to this client in the manner you wish you had done initially, address this with expertise and professional know-how. Any time we mess up it can work in your favor by shedding light on an area of our business that needs our attention.