Be Smart And Anticipate Your Clients’ Needs

Trick of the trade- be smart when needing quick answers from your clients! Fully spell out questions/topics without assuming clients remember the topic details. Unlike us, they usually have 5 or more other jobs happening simultaneously. Be the support staff, and understand their situation by repeating the details back to them with your full question so they don’t have to search through previous emails. Assume they are off-the-charts busy!